Use the portal’s password-reset process if you cannot sign in. Changing this password does not automatically change your cPanel, mailbox or WordPress password.

What to do

  1. Open https://billing.jijweb.com/index.php?rp=/login directly in your browser.
  2. Choose Forgot? beside the password field and enter the email address associated with your portal user.
  3. Check your inbox and spam folder for the reset message. Use the newest message if you requested more than one.
  4. Choose a unique password in the secure reset page. If the message does not arrive, contact JIJ with your account email and the approximate time of the request.

Good to know

Never send the password or reset link in a ticket. JIJ may need to verify account ownership before helping with a lost email address.

Related help

Reviewed October 18, 2026. Need help? Contact JIJ support.

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