The client portal is the place to check an invoice’s actual status and the renewal date of a service.

What to do

  1. Sign in and open Billing & Invoices. Select an invoice to review its line items, currency, total and Paid or Unpaid status.
  2. Download the invoice PDF if the option is available. Keep the invoice number when asking a billing question.
  3. Open the service details to review its billing cycle and next due date. An annual cycle and a monthly addon may have separate renewal schedules.
  4. If you paid but the invoice remains unpaid, report the invoice number, date and payment reference without sending card details.

Good to know

Do not pay the same invoice again just because an email is delayed. Ask JIJ to reconcile an unclear payment first.

Related help

Reviewed October 18, 2026. Need help? Contact JIJ support.

Was this answer helpful? 0 Users Found This Useful (0 Votes)

Most Popular Articles

Reset your client-portal password

Use the portal’s password-reset process if you cannot sign in. Changing this password does not...
Monthly and annual billing: what renews and when

The checkout summary lists the amount due today and the recurring amounts for the selected...
A payment failed or an invoice still shows unpaid

A declined payment can come from the card issuer, an authentication requirement or incorrect...
Manage payment methods securely

Manage saved payment methods through your authenticated client portal, using the payment controls...
Request cancellation or ask about a billing adjustment

Cancellation, refund questions and changes to a renewal should be handled against the correct...

Powered by WHMCompleteSolution